For clients who would prefer to use curbside service, we have installed tents in our parking lot. These spots are for curbside service only. Our building is still open to clients, so long as they wear a face mask and don’t have any COVID-19 symptoms.
For almost a year now, Craig Road Animal Hospital has been sending out surveys. Hospital Administrator Mike Falconer talks about why, and introduces some results for June 2013. By Mike Falconer As we promised last month, here are June’s customer service survey results. I was really quite pleased that we managed to improve in areas like “not very likely” and “not at all likely” to refer a friend to our animal hospital and the “unacceptable” wait times. We moved these…
For almost a year now, Craig Road Animal Hospital has been sending out surveys. Hospital Administrator Mike Falconer talks about why, and introduces some results for May 2013. By Mike Falconer When you visit Craig Road Animal Hospital we will often ask for an email address. This is mostly to give us another avenue of communication and to simplify the sending of estimates etc. However, there is another reason. in August of last year we started to survey pet owners…
