Our Support Staff

Originally hailing from Scotland, Mike joins Craig Road Animal Hospital as Hospital Administrator following six successful years transforming two veterinary hospitals in Arizona. Prior to that he worked in the U.S. and internationally along a wide-ranging professional career.

With a focus on marketing and customer service, Mike brings a diverse set of skills to Craig Road Animal Hospital. He writes extensively on management and marketing topics, and is involved in various veterinary management, human resource, and marketing organizations.

Mike is responsible for all non-medical aspects at Craig Road Animal Hospital. If you have any comments, concerns, or complaints he would welcome speaking with you either in person, on the phone, or by email.

Mike supports retired Greyhound rescue and shares his home with and retired racer, Chip, along with an Russell Terrier Mix named Dapple. In his spare time, Mike enjoys reading, film and the theater. He also spends far too much time on Twitter.

Read Mike Falconer’s Posts Here

Chad is originally from Nanty Glo, Pennsylvania. He moved to Flagstaff, Arizona to attend Northern Arizona University. Chad is a father to two daughters, Miesha 23, and Ashley 20. In November of 2015, he began working with Craig Road Animal Hospital as Project Manager.

The position of Project Manager encompasses multiple roles including payroll, human resources, and a number of other less well-defined areas of the hospital -lending a hand where needed. For him, the most fulfilling part of working at Craig Road is that he gets to work closely with his brother.

In his spare time, Chad enjoys going hiking and backpacking. He has backpacked in numerous places; The Grand Canyon in Arizona, Yosemite National Park in California, and Yellowstone National Park in Wyoming, to name but a few. His favorite place to hike here in Las Vegas is Red Rock Canyon. He also enjoys golf, alternative music, and his favorite food is Sushi. Chad shares his home with an orange tabby cat named Matty!

Marvin was born and raised in Miami, Florida. While he has always had a love for animals, it wasn’t until he was 15 when his pet dog showed him the love these animals can share with humans. Marvin said that he enjoys working at Craig Road Animal Hospital because of the way we utilize his skills as much as possible and the trust the doctors have in the veterinary technician. “This is also like a teaching clinic,” Marvin said. “I can share my skills and show how to do things the right way while still learning from others. Every day we learn something new.”

Being a pet owner himself, Marvin understands how important animals can be to a family. “I treat every patient, every dog, every cat, as if they are my own,” Marvin said. “That says a lot because my dogs are my number one.”

Marvin likes to work with aggressive animals, trying to make their stay here as stress free and comfortable as possible. He says that it is important to be able to read and recognize body language to understand where they’re at. While the technician doesn’t see a future without animals, he does like to explore the outdoors in his spare time.

Marvin has a Labrador retriever, a Pit Bull, and a domestic shorthair cat that he brought with him from Miami.

Sarah comes to Craig Road from the Golden state of California. The Veterinary Technician says that she can remember wanting to work with animals at a very young age. “I was the little girl that has all the photos of me holding a cat and wearing a Barbie stethoscope,” Sarah said. Her household has always been filled with animals, mainly cats, dogs and wolves.

Her passion for animals and love for wolves have led Sarah to taking care of them in her spare time at Lucerne Valley Wolf Sanctuary. Sarah has been volunteering as an animal handler there for the past 14 years. It is also where she wound up falling in love with Segoni, her Shepard-wolf mix.

Segoni does have to share Sarah’s affection with three huskies, 17 tarantulas and a carpet python at home.

Sarah said that she eventually would like to become a D.V.M. and work with exotic and zoo animals. She believes that animals have so much love to give and she enjoys her job because she is able to return that affection every day. The animal lover said that this isn’t a career for her, it’s her life. “This has been a passion of mine since I was a little girl and will be until the day I die,” she said. “I can’t picture myself doing anything else.”

Jessica has literally grown up with animals. She grew up on a farm in Rapid City, South Dakota. “I was always surrounded by pigs, cows, chickens and horses so it doesn’t surprise me that I ended up working with them.” While she adores horses, Jessica found that she enjoys working with smaller animals.

The Licensed Veterinary Technician loves the fast pace and adrenaline rush she gets from working at Craig Road Animal Hospital. “I just love helping,” Jessica said. “I love to know and feel that I am making a difference.” As a technician, she gets to be very hands on with the animals, something that Jessica cherishes. She does have hopes of becoming a D.V.M. one day but wouldn’t mind staying as a technician for as long as she can to see how she likes it.

She has one guinea pig and loves the outdoors. “I like to get out when I can,” Jessica laughs. “Hiking, swimming, going to the lake_anywhere where I can enjoy the beautiful blue sky.”

Davelle is from Oceanside, California. She later moved to Ambergris Caye, an island off the coast of Belize. Animal care was always an interest for Davelle. Since she was working in the medical field as an Emergency Medical Technician combining the two was natural.

She began working in the animal care field as a receptionist while her husband was stationed in Abu Dhabi. Once she got started in the field she realized that it is a job you must approach wholeheartedly.

Before Davelle began working at Craig Road Animal Hospital she was a client. She applied after experiencing the level of treatment Craig Road Animal Hospital has to offer. She loves the diversity of people working at Craig Road. She realizes that every one of her co-workers is brought together by the love of animals. She enjoys engaging with her fellow co-workers, and training. Her favorite part of her job is watching co-workers progress. “The more people know the better.” she said.

Davelle is the proud mother of a miniature schnauzer named Onyx. She adopted him from a family friend. It was a litter of two schnauzer’s, a girl and a boy. Her plan’s where to get the girl of the litter. When she came to visit the puppies, Onyx walked right up to her feet and fell asleep. When Davelle has spare time, she enjoys any type of water activities; swimming, scuba diving, and snorkeling are among her favorites. She also enjoys movies; her favorite genre is horror films.

Wesley has been working with animals for over 13 years. He comes from Huntington, Indiana. After graduating high school, he joined the U.S. Navy. Wesley then spent a few years in San Diego, California studying at Pima Medical Institute and starting his career in veterinary medicine.

Wesley has always wanted to work with animals. When he was very young, he helped a large animal vet on a friend’s farm. It was from that moment on that Wesley realized that working with animals was something he wanted to do.

This passion brought Wesley to Craig Road Animal Hospital. “It’s a great facility,” he said. “I get to work with a lot of knowledgeable doctors and staff. It’s a wonderful learning environment.” Wesley is head of our building and transport department. He is also in charge of our Pets in Transit program, a transportation service that provides non-emergency transport for pets all around Southern Nevada.
Wesley’s best friend is a rescued Pit Bull named Piglet. He also enjoys cooking up barbeque for all the staff members at the hospital, which we don’t mind one bit.

Amanda is one of our customer service supervisors and was born and raised right here in Las Vegas. She has always shared a love for animals which she attributes to growing up in a house filled with them all through childhood. Amanda had a variety of pets growing up including ferrets, rats, turtles, chickens, rabbits and hamsters.

She believes that those who work with animals have a very important job. “Someone needs to speak for them,” Amanda said. “I may not be a doctor or a vet tech but we are all here to help the animals.”
As a customer service supervisor, Amanda’s focus is on meeting the client’s needs. She ensures that a line of communication is open between the doctors and clients so that all questions are answered and so that all parties are comfortable. “A dog can’t come back and tell the owner that they’ve been mistreated,” Amanda said. “If the client feels we are taking care of their animals from the start, then they will be more comfortable about letting us care for them.”

When Amanda is not at the hospital she enjoys spending time with her husband, son, and Pit Bull-Chihuahua mix; Raider. Amanda wants to encourage all those who walk through our doors to ask questions and get to know us. “We all have a love for the animal and that’s what we are here for,” Amanda said.

Ronni is our phone room supervisor.  In her capacity, she makes sure that customers who call into the hospital receive quality care and excellent customer service.

“I feel that my work is important as we are the first interaction many clients have with the facility. Our focus is prompt and efficient customer care.”

She is currently in her first year at the College of Southern Nevada pursuing a bachelor’s degree in clinical psychology.Ronni grew up with pets, her father owns chickens, goats and sheep. In addition, her family has two labs, two Dachshunds, and two Yorkies. In her spare time Ronni likes to go hiking  Lone Mountain is her favorite hike site.

Madisen is originally from Las Vegas.  As a customer service supervisor, she works closely with our front desk staff to deliver prompt and precise service. While working with animals wasn’t originally in her plans, Madisen joined our team with several years of experience in retail.

Madisen is currently in her second year attending UNLV, studying Kinesiology. She aspires to become an occupational therapist in the future. She says, “The most rewarding part of working with animals is seeing them go home happy and healthy.”

At home, Madisen cares for a domestic short-haired cat named Forrest. In her downtime, she enjoys hiking, reading, planning and spending time with her friends and family.

Nicole was born and raised right here in Las Vegas. The Licensed Veterinary Technician absolutely adores animals. Her earliest memories are visits to animal parks with her family. She would eventually like a change of climate and move to Washington to work with exotic animals in a zoo.

Like many of our staff members, Nicole has a particular special talent as well. “I have a great connection with scared dogs,” she said. “I have a certain amount of compassion for them and just want them to know we are here to help.”

Nicole said that it is great to be able to work with such a great team and looks forward to coming into Craig Road Animal Hospital. “It’s a fun staff and that adds to the levity of a stressful and sometimes emotionally draining job,” Nicole said. “It’s nice to be able to work with others who can stay upbeat and have a sense of humor while still providing quality care.”

Nicole is an experienced traveler and is preparing for a trip with her son and husband to Greece and Japan. She also has two blue nosed pits and a Shepard mix, all of whom she gives tons of tender, love, and care to.

Growing up in a south-west suburb of Chicago, Illinois, Rebecca wanted to be a veterinarian but says she’s ‘horrible’ at math and science.  She began her career as an Animal Caretaker at a Las Vegas kennel after purchasing her first of four Doberman’s from a local breeder; as Rebecca had previously taken handling classes with her show-worthy, floppy-eared friend, the kennel seemed like the next logical step and one which would lead Rebecca to Craig Road Animal Hospital.

Although Rebecca primarily worked with show dogs prior to assuming the role of Supervising Animal Caretaker at Craig Road Animal Hospital, she’s no canine elitist.  Of show dogs, she states “they’re spoiled and they’re fancy but they still eat poop.”  And rocks.  After Rebecca’s female Doberman unwittingly ingested a belly full of pebbles, she required surgery to remove the obstruction.  Thankfully, she’s now fully recovered and Rebecca plans to continue to show dogs in her spare time- when she has it.  As her favorite part of her job is building trust with animals, she has no current travel plans.

Rebecca’s hobbies include ‘sewing dog things’ like nylon buckle collars, fleece dog coats and wet coats with synthetic shammies.  In addition to her large-breeds, she’s the proud parent of ‘Pinky’ an adopted dachshund who rules her families roost.

Originally from Canada, Kendra has called Las Vegas her home for the past four years. The licensed veterinary technician used to be a baker but then decided she was ready for a career change. “I’ve always loved animals and a have always dreamed of working with them,” Kendra said. “The decision was easy and now my dream has come true.”

While she loves all animals, Kendra absolutely adores cats. “I never had a dog, it was always cats growing up,” she said. “They’re just so perfect!” Kendra has five cats of her own but enjoys playing with puppies at work any chance she gets. This is also why she loves being a technician. “It’s just so hands on,” Kendra said. “I know how much I love my babies and I always felt it was important for others to know that their pets are being cared for by people who truly love animals.” That, she says, is the most important part of her job.

Susie comes from Los Angeles, California. Working with animals is the only thing she has ever wanted to do. She has worked in the industry for over 15 years.

This Licensed Veterinary Technician is also Dr. Mych’s Exam Room Assistant. Her degrees are in working with exotic animals, something she thoroughly enjoys. Susie’s dream is to work with these animals at a zoo in the future.

While working with puppies and giving vaccines are fun, Susie said that Craig Road Animal Hospital has taught her how equally important it is to be there for the client as well as their pet.
“I always bond with people when their pets are really sick,” Susie said. “They need our support and being there for them when they are going through a hard time is something that matters a lot to me.”

Susie has a few pets of her own. Being greeted after a long day by her four cats, two dogs and a fish always puts a smile on her face. On her days off she enjoys watching a comedy film with her husband.

Melinda is what many would call a true animal lover. “I have two Corgis at my parent’s house, four cats, a lot of snakes, lizards, tortoises, chinchillas, frogs and a fish,” Melinda said. Born and raised in Las Vegas, Melinda has been surrounded by animals all her life, a characteristic that has clearly stuck with her into adulthood.

Melinda wanted to be a DVM but it’s the hands on experience with the clients this Licensed Veterinary Technician loves. She also enjoys having a job that is different every day. “You never know what to expect when you come to work,” Melinda said. “There’s always excitement here.”

While working with animals has always been her dream, Melinda is also very talented with paint. Her artwork can be seen hanging on our walls in the waiting room and the giant mural painted in the cat suites.

Like others at Craig Road Animal Hospital, Melinda believes it is very important for clients to understand how the love we have for animals extends into the care we give. “There have been patients we’ve cried over, patients we’ve hugged_I mean, we get attached,” Melinda said.

While she deals with cats and Corgis a lot, Melinda is an extremely well-rounded individual, taking in any animal that needs help. Melinda said that she will be working with animals for the rest of her life.

Born in the Philippines, Cher has always felt a need to help others. She moved to Las Vegas when she was 12 with her family. The biology student says she always knew she would end up in the medical field. “It was an easy choice for me because this profession allows me to pair my love of animals with my passion for medicine,” Cher said.

The Licensed Veterinary Technician said she understands the care that goes in to taking care of others’ animals. “People want to give their pets to people they trust,” she said. “It’s important for anyone who in this field to have a genuine love for animals.”

The first thing she wants to do when she graduates is to travel. Europe and New Zealand are at the top of her list. When she isn’t working at the hospital or studying for her exams, Cher likes to spend all her spare time with her Australian Shepard, Chewy.

Jasmine was born in Honolulu, Hawaii. She attended Pima Medical Institute, here in Las Vegas, to complete her Associate in Veterinary Technology. Jasmine was a hunter and welder before she found her passion. “I never knew I wanted to save animals,” she said.

After the birth of her daughter, she moved to Las Vegas. Her father encouraged her to choose a fulfilling career. “I went to all of the colleges, I saw people drawing blood on a dog at Pima and I knew that this was it.

Jasmine plans to specialize in dentistry in the future.

Outside of work, Jasmine loves spending time with her three children.
Her two boys enjoy surfing and her daughter likes reading and writing. Jasmine’s hobbies include cooking, welding, auto mechanics, and gardening. Jasmine lives with a large lovable Pitbull named Chance.

Karissa has known since the age of five that she wanted to work with animals.  “I just had a passion for them, they’ve always interested me, and I’m always happy around them.”  The Las Vegas native grew up with a wide variety of pets including cats and dogs, as well as, ferrets, hamsters, and hermit crabs.

Karissa is a student at the College of Southern Nevada in the Veterinary Technician program. She enjoys spending time with friends and family, as well as playing video games and going camping in her spare time. At home Karissa has two boxers, a boy named Vader and a girl named Baby.

Alisiana grew up in Las Vegas. She currently attends the College of Southern Nevada (CSN) in the veterinary technology program. She gained an interest in animal care after the loss of her first pet. The feeling of helplessness encouraged her to start training as a veterinary technician. “I have to save dogs. That’s what I have to do.” she said.

Alisiana took interest in Craig Road Animal Hospital after a recommendation from her instructor at CSN. Overwhelmed by the size of the hospital at first, she has since gotten used to the environment, and is taking advantage of the entire learning process. She looks forward to assisting in laser therapy and surgeries while training here at Craig Road. Her future goal is to pursue a career in zoo medicine.

She is the proud mother of a four-year-old Glen of Imaal Terrier named Nina. In her spare time, she remains active and enjoys dancing, hiking, and the gym. She also enjoys reading, her favorite author is Kim Harrison.

Krystle has been around animals all her life. While she has always loved animals, she started caring for them when she was a teenager. “My grandmother had a lot of senior dogs,” Krystle said. “There wasn’t a 24 hour veterinary hospital around so after surgeries, they would have to come home.”

Krystle’s earliest memories are of waking up every two hours to distribute medicine or check on her grandmother’s dogs. “I knew that I was going to be doing this for the rest of my life.”

Krystle started at Craig Road Animal Hospital as a Veterinary Assistant before receiving her Veterinary Technician in Training license. “I love being the person who helps the animals get better,” she said. “There is no better feeling than working with a pet from their lowest point and literally nursing them back to health, to their happy normal selves.”

Krystle believes that one can only be in this industry if they are a true animal lover. “We have pets, we can relate, and we know how that client is feeling,” she said. “We are here to help clients make the right decision when it comes to their pet’s health.”

Krystle has a Beta fish named Kim and Silky Terrier named Pepper. The veterinary technician in training would eventually like to specialize in nuclear medicine and MRI’s. “I’m in this for the long run,” Krystle said. “It’s all I’ve ever known and I’m very proud to say that.”

Born and raised in Las Vegas, NV. She currently attends the College of Southern Nevada (CSN) in the veterinary technology program.  Her goal was always to work with animals or become a teacher. She made her decision to work with animals since she felt more comfortable around them.

Lonnie finds the medical field interesting and loves working with animals. Naturally becoming a veterinary technician was an excellent field to pursue.  She said of animals, “They love you wholeheartedly, they’re great listeners.”. She also finds helping animals important to the community and rewarding. Her fellow students highly recommended seizing an opportunity at Craig Road. Her first impression of the hospital is that it was a very organized facility that has wonderful communication amongst co-workers.

Lonnie’s goal in the animal care field is to work with rescue animals. Her initiative is to help in rehabilitation, socialization, and ultimately giving these rescues another chance. She hopes to prep these rescues for a new forever home.

Lonnie Is the proud mother of two cats named Aspen and Juniper. She also has two Eyelash Crested Geckos named Maid Marian and Robin Hood. In her spare time, she enjoys hiking, camping, crafts, drawing, and painting.

Ellen was born and raised in Oakland, California.  She moved to Las Vegas with her family as a teen and promptly adopted ‘Vapor’, a corgi mix, from The Animal Foundation. It was Vapor’s sudden passing that led Ellen to pursue her career as a veterinary technician.

Ellen began her veterinary training at the Advanced Technologies Academy (A-TECH), and currently attends the College of Southern Nevada (CSN) in the Veterinary Technology program.  She is specifically interested in the technical aspects of surgery; however, she explains that the most rewarding part of her job is reuniting pets and owners after a successful surgery.

When asked to describe herself, Ellen explains that “people tell me I’m sassy”, so it’s no surprise that she takes Kona, her 4-year-old female Pit Bull, to get her picture taken with Santa every year.  The duo also enjoys hiking and watching Netflix, specifically Grey’s Anatomy and The Life of Pets.

Growing up in Southern California, Chandra and her family kept many pets, from the more conventional dogs and cats, to the more exotic, monitor lizard variety.  Chandra states that she has always wanted to work with animals, and that her first memory of this was in Kindergarten. Chandra’s son, Jack, describes his mom as ‘brave’, which is no surprise as Chandra has also had a pet alligator.

Chandra explains that the most rewarding part of her job is helping to save animal lives, and that at Craig Road Animal Hospital, even after four years, she learns something new every day.  Chandra is currently completing her Veterinary Technician training through Penn Foster College’s online program.

Chandra is the proud owner of two Chocolate Lab/Red Healer mixes- the brother and sister duo, Elyas and Ava.  In her spare time, Chandra enjoys traveling, art, photography, music, and collecting vinyl records.

Born and raised in Bel Air, Maryland, Dempsey began riding horses at the age of three.  She explains that she ‘grew up taking care of animals’, and by the age of twelve, Dempsey had decided that she would make a career of it.

Dempsey states that the most rewarding part of her job is helping animals to get well.  She describes herself as being ‘laid-back’, but appreciates Craig Road Animal Hospital’s fast-paced environment, where she never gets bored!  Dempsey is currently completing her Veterinary Technician training at the Pima Medical Institute.

Dempsey is the proud parent of Rocky, a Bullmastiff/Rottweiler mix.  In her spare time, which according to Dempsey is very spare indeed, she enjoys spending time with her family.