Our Support Staff

Hospital Administrator

Mike Falconer

Originally hailing from Scotland, Mike joins Craig Road Animal Hospital as Hospital Administrator following six successful years transforming two veterinary hospitals in Arizona. Prior to that he worked in the U.S. and internationally along a wide-ranging professional career.

With a focus on marketing and customer service, Mike brings a diverse set of skills to Craig Road Animal Hospital. He writes extensively on management and marketing topics, and is involved in various veterinary management, human resource, and marketing organizations.

Mike is responsible for all non-medical aspects at Craig Road Animal Hospital. If you have any comments, concerns, or complaints he would welcome speaking with you either in person, on the phone, or by email.

Mike supports retired Greyhound rescue and shares his home with and retired racer, Chip, along with an Russell Terrier Mix named Dapple. In his spare time, Mike enjoys reading, film and the theater. He also spends far too much time on Twitter.

Read Mike Falconer’s Posts Here

Deputy Hospital Administrator

Chad

Chad is originally from Nanty Glo, Pennsylvania. He moved to Flagstaff, Arizona to attend Northern Arizona University. Chad is a father to two daughters, Miesha 23, and Ashley 20. In November of 2015, he began working with Craig Road Animal Hospital as Project Manager.

The position of Project Manager encompasses multiple roles including payroll, human resources, and a number of other less well-defined areas of the hospital -lending a hand where needed. For him, the most fulfilling part of working at Craig Road is that he gets to work closely with his brother.

In his spare time, Chad enjoys going hiking and backpacking. He has backpacked in numerous places; The Grand Canyon in Arizona, Yosemite National Park in California, and Yellowstone National Park in Wyoming, to name but a few. His favorite place to hike here in Las Vegas is Red Rock Canyon. He also enjoys golf, alternative music, and his favorite food is Sushi. Chad shares his home with an orange tabby cat named Matty!

Supervising Licensed Veterinary Technician

Marvin

Marvin was born and raised in Miami, Florida. While he has always had a love for animals, it wasn’t until he was 15 when his pet dog showed him the love these animals can share with humans. Marvin said that he enjoys working at Craig Road Animal Hospital because of the way we utilize his skills as much as possible and the trust the doctors have in the veterinary technician. “This is also like a teaching clinic,” Marvin said. “I can share my skills and show how to do things the right way while still learning from others. Every day we learn something new.”

Being a pet owner himself, Marvin understands how important animals can be to a family. “I treat every patient, every dog, every cat, as if they are my own,” Marvin said. “That says a lot because my dogs are my number one.”

Marvin likes to work with aggressive animals, trying to make their stay here as stress free and comfortable as possible. He says that it is important to be able to read and recognize body language to understand where they’re at. While the technician doesn’t see a future without animals, he does like to explore the outdoors in his spare time.

Marvin has a Labrador retriever, a Pit Bull, and a domestic shorthair cat that he brought with him from Miami.

Supervising Licensed Veterinary Technician

Sarah

Sarah comes to Craig Road from the Golden state of California. The Veterinary Technician says that she can remember wanting to work with animals at a very young age. “I was the little girl that has all the photos of me holding a cat and wearing a Barbie stethoscope,” Sarah said. Her household has always been filled with animals, mainly cats, dogs and wolves.

Her passion for animals and love for wolves have led Sarah to taking care of them in her spare time at Lucerne Valley Wolf Sanctuary. Sarah has been volunteering as an animal handler there for the past 14 years. It is also where she wound up falling in love with Segoni, her Shepard-wolf mix.

Segoni does have to share Sarah’s affection with three huskies, 17 tarantulas and a carpet python at home.

Sarah said that she eventually would like to become a D.V.M. and work with exotic and zoo animals. She believes that animals have so much love to give and she enjoys her job because she is able to return that affection every day. The animal lover said that this isn’t a career for her, it’s her life. “This has been a passion of mine since I was a little girl and will be until the day I die,” she said. “I can’t picture myself doing anything else.”

Supervising Licensed Veterinary Technician

Kayla

Kayla grew up in a rural area of Northern California and had quite a few animals. Kayla had a variety of pets she grew up with, including horses, chickens, dogs, and cats. However, her favorite has always been big dogs. She said she’s always had a dog in her life, and the longest length of time she went without a dog was when she and her husband first moved overseas for his military career.

Kayla said she made it a whole month before giving in and got an Akita named Hati. According to Kayla, her life isn’t complete without a pet in the house. Kayla knew she always wanted to be able to help animals, and upon moving to Las Vegas, her dream finally became a reality when she enrolled at the Pima Medical Institute for their Veterinary Technician Program.

The schoolwork was tough, but Kayla’s family was very supportive throughout her time at Pima. Hati was her demonstration buddy on several occasions while she was a student.

Kayla enjoys learning new things about veterinary medicine every day, and working at Craig Road Animal Hospital has been a great teaching experience. She recently received her license as a Veterinary Technician and is excited to begin her future as a Licensed Vet Tech.

Supervising Exam Room Assistant

Davelle

Davelle is from Oceanside, California. She later moved to Ambergris Caye, an island off the coast of Belize. Animal care was always an interest for Davelle. Since she was working in the medical field as an Emergency Medical Technician combining the two was natural.

She began working in the animal care field as a receptionist while her husband was stationed in Abu Dhabi. Once she got started in the field she realized that it is a job you must approach wholeheartedly.

Before Davelle began working at Craig Road Animal Hospital she was a client. She applied after experiencing the level of treatment Craig Road Animal Hospital has to offer. She loves the diversity of people working at Craig Road. She realizes that every one of her co-workers is brought together by the love of animals. She enjoys engaging with her fellow co-workers, and training. Her favorite part of her job is watching co-workers progress. “The more people know the better.” she said.

Davelle is the proud mother of a miniature schnauzer named Onyx. She adopted him from a family friend. It was a litter of two schnauzer’s, a girl and a boy. Her plan’s where to get the girl of the litter. When she came to visit the puppies, Onyx walked right up to her feet and fell asleep. When Davelle has spare time, she enjoys any type of water activities; swimming, scuba diving, and snorkeling are among her favorites. She also enjoys movies; her favorite genre is horror films.

Building and Transport Supervisor

Wesley

Wesley has been working with animals for over 13 years. He comes from Huntington, Indiana. After graduating high school, he joined the U.S. Navy. Wesley then spent a few years in San Diego, California studying at Pima Medical Institute and starting his career in veterinary medicine.

Wesley has always wanted to work with animals. When he was very young, he helped a large animal vet on a friend’s farm. It was from that moment on that Wesley realized that working with animals was something he wanted to do.

This passion brought Wesley to Craig Road Animal Hospital. “It’s a great facility,” he said. “I get to work with a lot of knowledgeable doctors and staff. It’s a wonderful learning environment.” Wesley is our Building and Transport Supervisor. He is also in charge of our Pets in Transit program, a transportation service that provides non-emergency transport for pets all around Southern Nevada.

Wesley’s best friend is a rescued Pit Bull named Piglet. He also enjoys cooking up barbeque for all the staff members at the hospital, which we don’t mind one bit.

Customer Service Supervisor

Amanda

Amanda is one of our customer service supervisors and was born and raised right here in Las Vegas. She has always shared a love for animals which she attributes to growing up in a house filled with them all through childhood. Amanda had a variety of pets growing up including ferrets, rats, turtles, chickens, rabbits and hamsters.

She believes that those who work with animals have a very important job. “Someone needs to speak for them,” Amanda said. “I may not be a doctor or a vet tech but we are all here to help the animals.”
As a customer service supervisor, Amanda’s focus is on meeting the client’s needs. She ensures that a line of communication is open between the doctors and clients so that all questions are answered and so that all parties are comfortable. “A dog can’t come back and tell the owner that they’ve been mistreated,” Amanda said. “If the client feels we are taking care of their animals from the start, then they will be more comfortable about letting us care for them.”

When Amanda is not at the hospital she enjoys spending time with her husband, son, and Pit Bull-Chihuahua mix; Raider. Amanda wants to encourage all those who walk through our doors to ask questions and get to know us. “We all have a love for the animal and that’s what we are here for,” Amanda said.

Customer Service Supervisor

Ronni

Ronni is our Customer Service Supervisor.  In her capacity, she makes sure that customers who call into the hospital receive quality care and excellent customer service.

“I feel that my work is important as we are the first interaction many clients have with the facility. Our focus is prompt and efficient customer care.”

She is currently in her first year at the College of Southern Nevada pursuing a bachelor’s degree in clinical psychology.Ronni grew up with pets, her father owns chickens, goats and sheep. In addition, her family has two labs, two Dachshunds, and two Yorkies. In her spare time Ronni likes to go hiking  Lone Mountain is her favorite hike site.

Customer Service Supervisor

Sandi

Sandi is originally from Newark, New Jersey, and has been living in Las Vegas since 1986. She said she loves being able to see mountains instead of high-rise buildings.

Growing up, Sandi’s parents had parakeets at home. When she started working at Craig Road Animal Hospital, she had a collection of 13 birds. She also loves dogs. Before she started working at Craig Road, Sandi was mostly a stay-at-home mom. She overheard someone say they had started working at an animal hospital and they sounded so happy about it.

“I thought, ‘That sounds like fun, why not work someplace with animals?'” Sandi said. “I had no clue what I was getting into. I applied and started out as a veterinary assistant working overnight, and after two years I moved into the phone room.”

Sandi has several pets at home, including two Lovebirds, two Cockatiels, and two dogs; a Terrier-mix named Gypsy and a Toy Poodle named BearBear.

In her spare time, Sandi enjoys driving to California to be near the ocean. She also enjoys comedy movies and crafting, like painting, jewelry making, journaling, machine embroidery, plastic canvas, and cross-stitching.

Customer Service Supervisor

Catrina

Catrina originally lived in California but moved to Las Vegas, Nevada in 2012 for a new start in life. Before coming to Craig Road Animal Hospital, she worked several fast-food jobs and, even then, did not come on board immediately as a Customer Service Supervisor. Instead, she started out in the Kennel department with the goal of gaining more experience with pets and how to care for them properly. She would, later on, transfer over to become a Customer Service Representative and move up to become a supervisor.

“I like working here.” She says “The teamwork is great, especially seeing people from other departments having a bond. We just joke around sometimes and I can go to them for help with anything I need.”

She enjoys interacting with the pets that come by the hospital. When particularly sick pets come in, she is always happy when she sees them go home healthy and living their best life. It makes her feel that the work we do here at the hospital is good and we are helping pets the best way we can.

Growing up, Catrina had multiple pet Shar-peis and Chihuahuas. Currently, she is the owner to a pet Puggle, Pitbull and two little chihuahuas. On her days off, she enjoys just relaxing and spending her time playing and loving her dogs.

Customer Service Supervisor

Angelina

Angelina was born and raised right here in Las Vegas.

Growing up, her family had plenty of pet dogs with the majority being chihuahuas or pit bulls. For this reason, she has a soft spot for Pitbulls in particular. She’s also had several exotics such as lizards, geckos, and ferrets. Today she has four Akitas, three American and one Japanese who she loves dearly. One day, she hopes to own a Cane Corso and a French Bulldog.

Before joining the team at Craig Road, she worked in child care and pediatrics.  “You could say I have an inkling for taking care of others.” She says. “Pets was the best way to go after kids. I wanted to try something new so I started to take care of fur babies instead of actual babies.” Her desire to change things up, look after pets and to learn to care properly for her own pets lead her to take up a position at the animal hospital. She enjoys interacting with puppies and has gained an affinity for cats.

Outside work, Angelina likes roller skating. She frequents skating rinks and finds it to be a fun, relaxing activity. She also has a fondness for thriller and horror movies, particularly ones that include Michael Myers. Outside of those activities, she likes sightseeing, star gazing and seeing what’s new around Paradise.

Supervising Animal Caretaker

Rebecca

Growing up in a south-west suburb of Chicago, Illinois, Rebecca wanted to be a veterinarian but says she’s ‘horrible’ at math and science.  She began her career as an Animal Caretaker at a Las Vegas kennel after purchasing her first of four Doberman’s from a local breeder; as Rebecca had previously taken handling classes with her show-worthy, floppy-eared friend, the kennel seemed like the next logical step and one which would lead Rebecca to Craig Road Animal Hospital.

Although Rebecca primarily worked with show dogs prior to assuming the role of Supervising Animal Caretaker at Craig Road Animal Hospital, she’s no canine elitist.  Of show dogs, she states “they’re spoiled and they’re fancy but they still eat poop.”  And rocks.  After Rebecca’s female Doberman unwittingly ingested a belly full of pebbles, she required surgery to remove the obstruction.  Thankfully, she’s now fully recovered and Rebecca plans to continue to show dogs in her spare time- when she has it.  As her favorite part of her job is building trust with animals, she has no current travel plans.

Rebecca’s hobbies include ‘sewing dog things’ like nylon buckle collars, fleece dog coats and wet coats with synthetic shammies.  In addition to her large-breeds, she’s the proud parent of ‘Pinky’ an adopted dachshund who rules her families roost.

Human Resources Assistant

Colette

Colette is from New York and has lived in the Las Vegas area since 1993. She’s been married for 26 years and has a 28-year-old son and a 23-year-old daughter. Colette has been with Craig Road Animal Hospital for about nine years. She started as a customer service representative before working in human resources.

“I absolutely love Craig Road and what my job duties entail,” she said.

During COVID, Colette and her husband bought their first travel trailer and have been “glamping” for the past year. Colette said she’s been enjoying glamping more than she thought she would.

She has three dogs; two Dachshunds named Lilo and Stitch, and a mixed Terrier named Noodle. Colette also has four cats named after different kinds of bread – Sour (sourdough bread), Rye (rye bread), Shorty (shortbread), and Olive (olive bread).

Inventory Manager

Anthony

Anthony was born in Charleston, South Carolina. He spent 21 years living in Barnstable, Massachusetts before moving to Las Vegas in 2007. Anthony brings 12 years of management experience and eight years of inventory control experience.

Anthony’s role is to ensure that the hospital is always fully stocked and also that we are buying goods at the best possible prices, which in turn reduces prices for our clients.

In his spare time, Anthony is a country music fan and enjoys archery. He’s also an amateur sports writer and a major Vegas Golden Knights fan. He has three dogs at home, a Dutch Shepherd called Zoe, a Husky named Luna, and a Queensland Healer called Dash.

Licensed Veterinary Technician

Nicole

Nicole was born and raised right here in Las Vegas. The Licensed Veterinary Technician absolutely adores animals. Her earliest memories are visits to animal parks with her family. She would eventually like a change of climate and move to Washington to work with exotic animals in a zoo.

Like many of our staff members, Nicole has a particular special talent as well. “I have a great connection with scared dogs,” she said. “I have a certain amount of compassion for them and just want them to know we are here to help.”

Nicole said that it is great to be able to work with such a great team and looks forward to coming into Craig Road Animal Hospital. “It’s a fun staff and that adds to the levity of a stressful and sometimes emotionally draining job,” Nicole said. “It’s nice to be able to work with others who can stay upbeat and have a sense of humor while still providing quality care.”

Nicole is an experienced traveler and is preparing for a trip with her son and husband to Greece and Japan. She also has two blue nosed pits and a Shepard mix, all of whom she gives tons of tender, love, and care to.

Licensed Veterinary Technician

Kendra

Originally from Canada, Kendra has called Las Vegas her home for the past four years. The licensed veterinary technician used to be a baker but then decided she was ready for a career change. “I’ve always loved animals and a have always dreamed of working with them,” Kendra said. “The decision was easy and now my dream has come true.”

While she loves all animals, Kendra absolutely adores cats. “I never had a dog, it was always cats growing up,” she said. “They’re just so perfect!” Kendra has five cats of her own but enjoys playing with puppies at work any chance she gets. This is also why she loves being a technician. “It’s just so hands on,” Kendra said. “I know how much I love my babies and I always felt it was important for others to know that their pets are being cared for by people who truly love animals.” That, she says, is the most important part of her job.

Licensed Veterinary Technician

Susie

Susie comes from Los Angeles, California. Working with animals is the only thing she has ever wanted to do. She has worked in the industry for over 15 years.

This Licensed Veterinary Technician is also Dr. Mych’s Exam Room Assistant. Her degrees are in working with exotic animals, something she thoroughly enjoys. Susie’s dream is to work with these animals at a zoo in the future.

While working with puppies and giving vaccines are fun, Susie said that Craig Road Animal Hospital has taught her how equally important it is to be there for the client as well as their pet.
“I always bond with people when their pets are really sick,” Susie said. “They need our support and being there for them when they are going through a hard time is something that matters a lot to me.”

Susie has a few pets of her own. Being greeted after a long day by her four cats, two dogs and a fish always puts a smile on her face. On her days off she enjoys watching a comedy film with her husband.

Licensed Veterinary Technician

Melinda

Melinda is what many would call a true animal lover.

Born and raised in Las Vegas, Melinda has been surrounded by animals all her life, a characteristic that has clearly stuck with her into adulthood. She initially got her start at Craig Road Animal Hospital as an exam room assistant but fell in love with treating the patients and decide to go to school for her Veterinary Technician license. Melinda also enjoys having a job that is different every day. She said she enjoys wound care and bandaging.

She has several animals, including cats, dogs, snakes, lizards, and tortoises; Melinda is a lover of the misfit animals. Her Maltese mix, Dexter, has a neurologic condition that’s left him mostly blind. His sister DeeDee, the chihuahua mix, is “just crazy.” Both are named after Dexter’s Laboratory due to Melinda’s love of cartoons. She also has a dog named Ragamuffin, a wild-haired Yorkie.

Smudge, her cat, was a bottle-fed baby when he was found alone with his umbilical cord still attached. Smudge has Margo, Reeses, and Coal as his feline friends. When she was 11-years-old, she had her first corn snake named Mouser. Melinda has also grown up with bearded dragons and tortoises.

“I prefer the night shift because it’s not the routine scheduled surgeries and vaccines, it’s more emergencies,” she said. “You never know what to expect when you clock in, it’s always exciting. Neonatal care is my absolute favorite. I just got a pediatric stethoscope for Christmas for my neonatal patients.”

While working with animals has always been her dream, Melinda is also a talented artist. Her artwork can be seen hanging on our walls in the waiting room and the giant mural painted in the cat suites. Like others at Craig Road Animal Hospital, Melinda believes it is very important for clients to understand how the love we have for animals extends into the care we give.

“I’ve helped puppies and kittens take first breaths, held them while they got vaccines, ran anesthesia during spaying/neutering, watched them grow up, treated them when they were sick, and held them at the end,” she said. “You get attached to the patients.”

Licensed Veterinary Technician

Karissa

Karissa has known since the age of five that she wanted to work with animals.  “I just had a passion for them, they’ve always interested me, and I’m always happy around them.”  The Las Vegas native grew up with a wide variety of pets including cats and dogs, as well as, ferrets, hamsters, and hermit crabs.

Karissa is a student at the College of Southern Nevada in the Veterinary Technician program. She enjoys spending time with friends and family, as well as playing video games and going camping in her spare time. At home Karissa has two boxers, a boy named Vader and a girl named Baby.

Licensed Veterinary Technician

Jasmine

Jasmine was born in Honolulu, Hawaii. She attended Pima Medical Institute, here in Las Vegas, to complete her Associate in Veterinary Technology. Jasmine was a hunter and welder before she found her passion. “I never knew I wanted to save animals,” she said.

After the birth of her daughter, she moved to Las Vegas. Her father encouraged her to choose a fulfilling career. “I went to all of the colleges, I saw people drawing blood on a dog at Pima and I knew that this was it.

Jasmine plans to specialize in dentistry in the future.

Outside of work, Jasmine loves spending time with her three children.
Her two boys enjoy surfing and her daughter likes reading and writing. Jasmine’s hobbies include cooking, welding, auto mechanics, and gardening. Jasmine lives with a large lovable Pitbull named Chance.

Licenced Veterinary Technician

Dempsey

Born and raised in Bel Air, Maryland, Dempsey began riding horses at the age of three.  She explains that she ‘grew up taking care of animals’, and by the age of twelve, Dempsey had decided that she would make a career of it.

Dempsey states that the most rewarding part of her job is helping animals to get well.  She describes herself as being ‘laid-back’, but appreciates Craig Road Animal Hospital’s fast-paced environment, where she never gets bored!  Dempsey is one of our Licenced Veterinary Technicians.

Dempsey is the proud parent of Rocky, a Bullmastiff/Rottweiler mix.  In her spare time, which according to Dempsey is very spare indeed, she enjoys spending time with her family.

Licensed Veterinary Technician

Brianna

Brianna is a born and raised Las Vegan and said she’s always been interested in the medical field and animals. She said she watched quite a lot of “House”, Steve Irwin, or some Animal Planet show. Growing up, Brianna had dogs and cats and knew she always wanted to work with animals in some way.

After completing high school, Brianna worked in food service and retail before attended the Pima Medical Institute in Las Vegas. She said the best part of her job is spending time with the animals and is settled with being a licensed veterinary technician for now.

In her spare time, Brianna enjoys hiking and going to the park with her two kids. She’s the proud owner of a Ball python named Monty, and a 15-week-old Cattle-mixed dog named Ryu.

Licensed Veterinary Technician

Kim

Originally from Laguna Province in the Philippines, Kim always knew she wanted to work with animals. Growing up, Kim had several cats and dogs, and even a few chickens and birds!

After she completed her externship program at Craig Road Animal Hospital as a veterinary assistant, she was hired as a vet technician in training. Despite some of her family’s misgivings, Kim said her husband is very supportive of her pursuing her license as a vet technician.

She is currently studying to get her license from the Pima Medical Institute in Las Vegas.

Since Kim wants to work more with exotic animals, she would like to move to the Midwest, or some areas that have more farmland.

Veterinarian Technician in Training

Marissa

Marissa is a Las Vegas native and has lived in Nevada all her life. She’s been a life-long animal lover and was interested in working in animal medicine from a young age. Marissa originally wanted to work with horses, but changed her mind and focused more on small animal medicine. She said she still loves horses but loves cats a little bit more.

Marissa started working at Craig Road Animal Hospital as a veterinary assistant extern from the Pima Medical Institue. Afterward, she was hired and is now in training to become a licensed veterinary technician. Marissa said she enjoys the teamwork and collaborative environment at Craig Road.

“It’s a fun environment and it’s always busy, unlike a smaller clinic,” she said. “There are so many things you can do here. We have laparoscopic, we have the laser therapy, there’s just so much that we do.”

In her spare time, between balancing schoolwork and her job at Craig Road, Marissa enjoys watching ‘Saturday Night Live’ and stand-up comedy. She also enjoys hanging out with her cat while relaxing.

Veterinary Technician in Training

Joanna

Joanna is from the Central California area and has lived in the Las Vegas area since she was about 4-year-old. She said she’s always loved animals and did consider a career in cosmetology at one point, but during a vet visit with a family friend, Joanna said seeing how an animal hospital operated inspired her to work in veterinary medicine.

Currently, Joanna is a student at Pima Medical Institute and will graduate in the fall of 2021. Joanna said she grew up around plenty of animals, but her first family dog was a Poodle-Terrier mix named Marcel. Her sister has a Border Collie-mixed dog named Oakley that is also considered a family pet.

After she graduates from Pima, Joanna said she’d like to teach veterinary assistants at Pima since she enjoys teaching as well as working in animal medicine.

In her spare time, Joanna enjoys watching Netflix, spending time with her family and Marcel, and playing the ukelele.

Veterinary Technician in Training

Kim

Veterinarian Technician in Training

Madison

Madison is a veterinary technician in training at Craig Road Animal Hospital and will graduate from the Pima Medical Institute in December 2021.

Madison was born near Omaha, Nebraska and her family relocated to the Las Vegas Valley about five years ago when her mother retired from the Navy. She said growing up around animals and having pets of her own first interested her in animal medicine. Madison said she eventually wants to become a veterinarian after working as a vet tech.

She has volunteered at the Henderson Animal Shelter and The Pinball Hall of Fame. Madison said she enjoyed working on the machines. She heard about Craig Road Animal Hospital from her fellow classmates at Pima and vet techs in training, Marissa and Joanna, and decided to apply.

In her spare time, Madison enjoys watching Netflix, playing video games, and creative writing. She has a cat named Auto and a Ball python named Basil.