For almost two years, Craig Road Animal Hospital has been sending out surveys to every client who brings a pet to Craig Road and who has given us an email address . Hospital Administrator, Mike Falconer, talks about why, and introduces some results for April 2014. By Mike Falconer This month marks the return of “How well Are We Doing?” our monthly results from our client surveys. In December we upgraded the service we use for getting feedback from you…
For almost a year now, Craig Road Animal Hospital has been sending out surveys. Hospital Administrator Mike Falconer talks about why, and introduces some results for June 2013. By Mike Falconer As we promised last month, here are June’s customer service survey results. I was really quite pleased that we managed to improve in areas like “not very likely” and “not at all likely” to refer a friend to our animal hospital and the “unacceptable” wait times. We moved these…
For almost a year now, Craig Road Animal Hospital has been sending out surveys. Hospital Administrator Mike Falconer talks about why, and introduces some results for May 2013. By Mike Falconer When you visit Craig Road Animal Hospital we will often ask for an email address. This is mostly to give us another avenue of communication and to simplify the sending of estimates etc. However, there is another reason. in August of last year we started to survey pet owners…
