For almost two years, Craig Road Animal Hospital has been sending out surveys to every client who brings a pet to Craig Road and who has given us an email address . Hospital Administrator, Mike Falconer, talks about why, and introduces some results for April 2014. By Mike Falconer This month marks the return of “How well Are We Doing?” our monthly results from our client surveys. In December we upgraded the service we use for getting feedback from you…
For almost a year now, Craig Road Animal Hospital has been sending out surveys to every client who brings a pet to Craig Road and who has given us an email address . Hospital Administrator, Mike Falconer, talks about why, and introduces some results for September 2013. by Mike Falconer August and September are always a strange months for us and for a lot of other veterinary hospitals. It tends to be quieter for routine things and it seems that…
For almost a year now, Craig Road Animal Hospital has been sending out surveys to every client who brings a pet to Craig Road and who has given us an email address . Hospital Administrator, Mike Falconer, talks about why, and introduces some results for July and August 2013. By Mike Falconer Apologies for the delay is posting July’s survey results but as a bonus, we have also added August! Looking at the two months together we can see…
For almost a year now, Craig Road Animal Hospital has been sending out surveys. Hospital Administrator Mike Falconer talks about why, and introduces some results for June 2013. By Mike Falconer As we promised last month, here are June’s customer service survey results. I was really quite pleased that we managed to improve in areas like “not very likely” and “not at all likely” to refer a friend to our animal hospital and the “unacceptable” wait times. We moved these…
