For almost two years, Craig Road Animal Hospital has been sending out surveys to every client who brings a pet to Craig Road and who has given us an email address . Hospital Administrator, Mike Falconer, talks about why, and introduces some results for April 2014.
By Mike Falconer
This month marks the return of “How well Are We Doing?” our monthly results from our client surveys.
In December we upgraded the service we use for getting feedback from you all, some of you may have noticed the extra bells and whistles, and it took a little time to fine tune the results in a presentable and accurate format.
If when you come in you are not getting a survey, make sure we have an up to date email address for you.
We had a pretty good April, particularly in the all important “how likely are you to refer a friend. Unfortunately we do fall down some times and we are working hard on plugging those holes and trying to resolve those problems before they arise.
After the diagrams for this month you will find some of our favorite comments.
Thanks to everyone for their feedback.
The entire staff at Craig Road Animal Hospital are always very happy, friendly, and helpful. Dr. Daniels does amazing work for my pets and her laugh can always make a bad day better. Every doctor that has seen my pets has been thoroughly helpful and kind. I appreciate everyone there!
Services provided to our pet is better than what we receive as humans. We really appreciate the prompt, tender loving care provided, explanation of what is being done and answers given to all of our inquiries. Thanks again!
We like the care that is given when Princess stays at the Craig Road Animal “Hilton.” Thank you!
We felt that our dog Lilly was in very good hands. Your staff is friendly and courteous, and we have been more than pleased with every doctor we have come in contact with. A great experience!
I love CRAH. Have been taking my pets there for 10 years and will continue to do so. Best vet hospital in Las Vegas.
I’ve already referred a friend. Charley is well taken care of and your staff is fantastic!
Your care has been excellent for the 15 plus years I have been going there. Dr. Mych should be proud of what he has been able to develop and build through the years!
I am very satisfied w/the service. My little girl is very precious to me. I would not take her to you otherwise. Thanks for the timely results to her lab work. Will be in next month for her dental work.
I feel confident that Callie is well taken care of at Craig Road Animal hospital when she stays with me for the Winters. Callie is a “snow dog” and travels back and forth from here to Washington state with us. I appreciate that Craig Road is willing to partner with Animal Medical in Vancouver WA. for a complete atmosphere of health care for Callie. I am also very pleased that Craig Road is so accessible. You have wonderful vets, and friendly staff and great hours. Thank you!
Your staff is awesome! From the moment we walked in the door we were treated with courtesy and a high level of professionalism. The doctor listened to my concerns about Buttercup’s recent weight gain and gave me feedback on how to address the issue at home. It was a good visit from start to finish and we were in and out in no time.
Dr. Whitcraft is the best. I will always take my pets to her! She is caring and knowledgeable; I trust her unequivocally with my fur babies!
We have been customers of the Craig Road Animal Hospital for over ten years. The care and professionalism of their staff is “Second to None”. We are thankful our dog “Bullet” gets the same love and attention to his medical needs as we do in the human world. We would like to thank Dr. Mychajlonka and his staff for everything. Please remember your efforts have not gone unnoticed. Thanks to all.